Terms of purchase

1.1. The following terms shall apply to all trade between PROTECT BALKANS SRL (in the following referred to as PROTECT) as sole distributor of PROTECT A/S in Balkan market - Slovenia, Croatia, Macedonia, Montenegro, Serbia, Bulgaria, Bosnia & Herzegovina, Kosovo and Albania - and the Installer/Partner (in the following referred to as the CUSTOMER).
1.2. These Terms and Conditions of Sale and Delivery may only be departed from to the extent where a written and signed agreement hereof has been entered into between PROTECT and the CUSTOMER. It is specified that these Terms and Conditions cannot be overruled by the CUSTOMER's purchase terms.

2.1. PROTECT reserves the right to change prices and product specifications without notice.
2.2. Product specifications stated in product descriptions or marketing material should be considered as approximate and deviations may occur.
2.3. Reservations are made by PROTECT for errors in prices, product descriptions, marketing material etc. and PROTECT shall not be bound by such errors.

3.1. After acceptance of an order, PROTECT shall deliver as soon as possible unless otherwise agreed. See however clause 7.2.
3.2. Delivery is ex works (Incoterms 2010) from PROTECT’s office: RO-535500 Gheorgheni, cart. Florilor nr.23/3, Romania.
3.3. The risk of accidental loss of the product will pass to the CUSTOMER upon delivery.

4.1. Costs related to carriage of goods, including transport insurance from the address specified in clause 3.2 shall be paid by the CUSTOMER, unless otherwise specified.

5.1. PROTECT aims to deliver at the date of delivery agreed upon.
5.2. If PROTECT’s delivery is delayed, PROTECT shall be liable to inform the CUSTOMER of such postponed delivery and when delivery is expected to take place.
5.3. An agreement cannot be cancelled by the CUSTOMER unless PROTECT has postponed delivery three times.
5.4. The CUSTOMER is not entitled to claim liability in damages or similar related to delay.
5.5. PROTECT shall not be liable in case of force majeure, carriage obstacles, delay caused by sub-suppliers, work accidents or fire.

6.1. PROTECT shall be the owner or the licence holder of all intellectual property rights related to all delivered material and products. Such material and product information is personal and cannot be passed on to third parties, used or published for any other purposes by the CUSTOMER.

6.2. The CUSTOMER is not allowed to copy, distribute, publish (especially on e-commerce websites), transfer to third parties, modify and/or otherwise alter, use, bind, expose, include any Content of the Protect-Global.eu website in any context other than the original intended by PROTECT, the removal of the trademarks that signify Protect's copyright on the Content, as well as the participation in the transfer, sale, distribution of materials made by reproducing, modifying or displaying the Content, except with the express written consent of Protect.

6.3. Content of the Protect-Global.eu website:

• all information published on Protect-Global.eu website that can be accessed, viewed or otherwise accessed by using electronic equipment;

• the content of any email sent to CUSTOMER by PROTECT by electronic means and/or any other means of communication available;

• any information communicated by any means to CUSTOMER by an employee of PROTECT, according to the contact information, whether specified or not;

• information about the Products and/or Services and/or the prices practiced by PROTECT in a given period of time.

7.1. All prices stated by PROTECT are in euros, excluding VAT, customs duties (if any) and transportation costs.
7.2. The goods ordered must be paid before delivery. Delivery cannot take place before the CUSTOMER provides documentation that the invoice issued has been paid.
7.3. If payment is not made in due time, PROTECT shall be entitled to claim interest for late payment at the rate of 2% per month or fraction of a month.
7.4. PROTECT has the right to obtain effective payment, due to which the CUSTOMER is unauthorised to set off any claim against PROTECT, e.g. if the CUSTOMER’s end-users fails to pay.
7.5. PROTECT shall have ownership of the goods sold until full payment, including interest and expenses, has been made (retention of title).

8.1. PROTECT provides a 24-months’ warranty for defects in the products.  If a warranty form is filled out and submited, an extended warranty of 3 year can be added on the newly installed fog cannon. The period is calculated from the delivery of the product to the CUSTOMER, cf. clause 3.2. Complaints shall be made immediately.
8.2. PROTECT provides a 12-months’ warranty on additional equipment, spare parts and repair work.
8.3. The warranty includes replacement of defect parts by new or used parts with the same functions as well as internal working hours for PROTECT.
8.4. The warranty does not include fog fluid, batteries (consumer goods) carriage costs and ordinary wear and tear.
8.5. The warranty does not apply if a product has not been installed in accordance with the manual accompanying each product; If the CUSTOMER has used non-original parts; or if technicians or the CUSTOMER has used non-original fog fluid.
8.6. In case of repair of the products, the CUSTOMER shall complete the Repair/Spare Parts Report prepared by PROTECT, which report can be obtained by the customer by contacting PROTECT. The report must accompany the products which the repair regards and must specify serial numbers of all main products.

9.1. During the warranty period, the CUSTOMER may send in defective products to PROTECT in order for PROTECT to take remedial action. During the remedial period, the CUSTOMER cannot claim remedies for breach against PROTECT.

10.1. Except from the right of warranty period specified in clause 8, PROTECT cannot be met by claims based on non-activation of the products, irrespective of the reason, claims from third parties related to PROTECT A/S products, any type of indirect loss, consequential damage, damage related to persons and/or machinery by installation, use and release of the fog cannon, non-compatibility between the CUSTOMER’s other security systems and PROTECT A/S products, and misuse or mis-installation by the CUSTOMER. The liability of PROTECT is in any respect limited to the value of the sold product.

11.1 PROTECT A/S has taken out a global product liability insurance covering errors and/or defects which may be directly related to PROTECT’s deliveries. PROTECT disclaims liability to the widest possible extent, as it is emphasized that PROTECT cannot be held liable for operating loss, loss of profits, loss of time or any other financial, consequential loss for damage to other persons/goods caused by the sold product. The CUSTOMER will indemnify PROTECT for such loss and damages which may be related to the CUSTOMER's services/deliveries to a third party. In this connection, the customer is under an obligation to take out a product liability insurance of sufficient value to cover such liability caused by the customer's services/deliveries to a third party.

12.1. Any disputes arising out of or in relation to all trade between the parties shall be decided in accordance with the laws of Romania to the exclusion of any conflict of law rules which would refer the matter to another jurisdiction. Any dispute, controversy or claim arising out of or relating to the trade between the parties or breach, termination or invalidity of any related contracts, which cannot be settled by the parties themselves, shall be settled finally and conclusively, at the option of PROTECT either by the courts of Romania, with the district court of Gheorgheni as district venue, or by arbitration in Gheorgheni, according to the Rules and Procedures of the Harghita Court of Arbitration as in force from time to time.

This website is owned and operated by PROTECT BALKANS SRL (in the following referred to as PROTECT) as sole distributor of PROTECT A/S in Balkan market - Slovenia, Croatia, Macedonia, Montenegro, Serbia, Bulgaria, Bosnia & Herzegovina, Kosovo and Albania.

PROTECT A/S is an international company who manufactures products capable of protecting people and property against burglary and robbery.

We are committed to protecting the privacy of our visitors while they interact with the content, products and services on this website (the “Website”). This Privacy Policy applies to the Website only. It does not apply to other websites to which we link. Because we gather certain types of information about our users, we want you to understand what information we collect about you, how we collect it, how that information is used, and how you can control our disclosure of it. You agree that your use of the Website signifies your assent to this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Website.

Personal data means any information that can be related to you. When you use our Site, service systems or app, such information is collected. This happens for example by accessing the content of our Site or if you sign up for our newsletter.

The personal data that we collect, and process can be categorized as follows:

• Your personal details, such as your name, e-mail address, physical address (if provided), phone number (if provided), IP address, in some cases geo location and language.

• Your purchase information, such as your personal details as specified above, company name, your delivery information, such as delivery address, if different from physical address, your order information, such as product name, quantity, product name, stock keeping unit no. and product serial no., quantity, date of purchase and dealer information, your payment information and friend referral (if applicable).

• Requests for customer support and technical assistance, containing your personal details, as specified above, product serial number, product warranty information, place of purchase and other relevant information, which PROTECT may inquire in order to proceed with your request.

• Your behavior information collected via use of cookies and similar technologies like pixels, tags and other identifiers in order to remember your preferences, to understand how our Sites and app(s) are used and to customize our marketing offerings

Furthermore, we adhere to the following principles when processing your personal data:

• We will only collect personal data for specified and legitimate purposes.

• We will not collect personal data beyond what is necessary to accomplish our purposes.

• We will not use personal data for purposes other than that for which the data was collected.

• We will not transfer personal data to third parties, except with prior consent.

• We will do our best to ensure that information is up to date by encouraging you to verify your personal data periodically.

• We will maintain appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access and against all other unlawful forms of processing.

• Except when stated herein, we will not store personal data longer than is necessary to accomplish the purpose for which the data were collected or for which they are further processed, or as is required by law.

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Protectbalkans.com will not disclose, use, give or sell any personal information to third parties for any purposes unless required to do so by law.

Please note that personally identifiable information is used only to provide you with a more enjoyable, convenient online experience and to help us identify and/or provide information, products or services that may be of interest to you. We use your personally identifiable information to support and enhance your use of the Website and its features, including without limitation: e-mail submissions, providing customer service; tracking email invitations you send; and otherwise supporting your use of the Website.

Protectbalkans.com may use your personal information for target advertising toward you based on things such as region, etc.

We may permit certain trusted third parties (such as Google Analytics) to track usage, analyse data such as the source address that a page request is coming from, the date and time of the page request, the referring Website (if any) and other parameters in the URL. This is collected in order to better understand our Website usage, and enhance the performance of services to maintain and operate the Website and certain features on the Website. We may use third parties to host the Website; operate various features available on the Website; send emails; analyse data; provide search results and links and assist in fulfilling your orders.

Protectbalkans.com may disclose Contact Information in special cases where we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms and Conditions of use or may be causing injury or interference with our rights, property, our customers or anyone who could be harmed by such activities.

We use non-identifying and aggregate information to better design our website and for business and administrative purposes. We may also use or share with third parties for any purpose aggregated data that contains no personally identifiable information.

We are committed to protecting the information we receive from you. We take appropriate security measures to protect your information against unauthorised access to or unauthorised alteration, disclosure or destruction of data. To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we maintain appropriate physical, electronic, and managerial procedures to safeguard and secure the information and data stored on our system. While no computer system is completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved.

If you receives an email from the Website and would prefer not to receive such communications in the future, you can do so by following the instructions in the emails.  In addition, you may send an email to info@protectbalkans.com. We will make commercially reasonable efforts to implement your opt-out requests promptly, but you may still receive communications from us for up to ten business days as we process your request.

Our website may link or contain links to other third party websites that we do not own or control. Please note that once you leave our website through an external link, you are subject to the Privacy Policy of the new website. We are not responsible or liable for the privacy policies, content, advertising, or any other materials available on a third party link.

By consenting to the Terms and Conditions of the Website and hence the Privacy Policy, you consent that no data transmission over the Internet is completely secure. We cannot guarantee or warrant the security of any information you provide to us and you transmit such information to us at your own risk.

Protectbalkans.com reserves the right to change this Privacy Policy from time to time at its sole discretion. If at some point in the future, there are changes to our Privacy Policy, we will post them on our website as we like our readers to always be informed on what personal data we collect, how we use it and what your rights are.

If you have any questions or suggestions regarding our Privacy Policy, please contact us at: info@protectbalkans.com.